Frequently Asked Questions
Your guide to shopping the latest in tech at Imagine Online
What is the standard shipping time for electronics?
We offer expedited shipping on all orders. Typically, domestic orders arrive within 3-5 business days, while international shipping may take 7-12 business days depending on your location.
Do your products come with a manufacturer warranty?
Yes, all electronic devices sold at Imagine Online are 100% authentic and come with a standard one-year manufacturer warranty unless otherwise specified on the product page.
What is your return policy for opened gadgets?
We offer a 30-day return window. For a full refund, items must be in their original packaging. Opened electronics are subject to a 15% restocking fee if they are not defective.
Are the smartphones and tablets sold here unlocked?
Absolutely. All mobile devices sold on our platform are factory unlocked and compatible with most global GSM and CDMA network carriers.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer financing options through Klarna and Affirm for eligible purchases.
How can I track my order status?
Once your order is processed, you will receive an email with a unique tracking number and a link to our real-time tracking portal to monitor your shipment's journey.